What part will chatbots play in internal comms future?

Can chatbots be used in internal comms?

August 2, 2016

Artificial intelligence probably isn’t the first thing that comes to mind when looking for fresh ways to engage employees.

But this is 2016. And chatbots – software that communicates with you via messaging apps such as Facebook Messenger, Skype, or SMS – could soon be part of every day internal comms.

So, how do they work?

Say your employee wants to find out their schedule for the day, has an HR query or wants to see the latest company news.

Rather than opening up the intranet in a web browser, signing in and scrolling through web pages, they simply open up their preferred messenger app and ask the chatbot their question.


As well as acting as an advanced search feature, using chatbots for internal comms would also allow the comms team to send out important messages.

According to latest research, 90 per cent of text messages are read within three minutes of delivery – much faster than email.

Founder of Tangowork, Chatbots for Internal Communications, Chris McGrath, insists that chatbots are a transformational channel for internal comms.

Chris said “The two main channels for internal comms are email and intranet, and they’re not working that well.

“With chatbots, you don’t have to download anything – all employees have to do is add you as a contact.

“It’s a huge channel that everyone’s using – in 2015, the average daily use of time spent on messaging apps surpassed the time spent on social networks – and it’s untouched by internal comms.”

Chris McGrath
Chris McGrath

While artificial intelligence may be the future, chatbots aren’t a one-size-fits-all approach.

If your workforce is mainly office based, they may just be adding to a sea of channels already available.

However, chatbots are worth considering if the majority of your employees are remote workers.

They wouldn’t have to check emails or fire up their laptop at home – just add you as a contact.