Tag Archives: engage for success

Do you love where you work?

Loving where you work isn’t only good for you, it’s good for your employer, too – as it improves your productivity and performance.

That’s why Milton Keynes employee communications agency Headlines is backing a new Engage for Success group helping local business to foster a culture of #lovewhereyouwork.

Launched in May, the group is one of a number being established around the country through Engage for Success (EFS), a voluntary organisation backed by Government and major corporations, that aims to grow awareness about the power and potential of employee engagement.

Research by EFS points to staff turnover being reduced by 40%, absenteeism by 25% and productivity increased by 59% in companies with high levels of employee engagement.

Headlines’ Managing Editor Sue Kiddy has been involved with the national EFS movement since its inauguration at 10 Downing Street in 2011 and is one of the founder members of EFS MK. She said: “Employee engagement truly does have the power to change lives and working communities, and more and more organisations are recognising the benefits. EFS MK is about local people and organisations coming together to promote and share this in and around Milton Keynes.”

At the first EFS MK meeting in May, Engage for Success Executive Director Cathy Brown talked about the four enablers of engagement that apply in any scenario – wherever you are, whatever you do and whoever you’re engaging with. You can read more about these in this article written by Headlines’ Matt Johnson.

The next meeting is on 21 September, and if you’re interested in coming along or finding out more about the group, please contact Sue Kiddy.

Now in its 23rd year, Headlines is a specialist internal communications agency based in Milton Keynes. With clients that include some of the world’s best-known companies, the agency creates internal publications and other tools to help build a higher-performing culture through improved employee communication and engagement.

Find out more on the Headlines website.

What does engagement mean to you?

Matt Johnson reflects on the recent launch session of Engage for Success Milton Keynes, one of a number of local groups being established around the country to foster a culture of #lovewhereyouwork.

Employee engagement’ is one of the most liberally dispensed terms in the business world, but ask any group of people what it really means and you’re unlikely to hear the same answer twice.

It isn’t just that people interpret engagement differently. It actually means different things to different people. The way we engage with others, our reasons for doing so and the outcomes we expect all differ depending on numerous factors.

So how do we know if we’re engaging people effectively, or even at all?

According to Cathy Brown, Executive Director, Engage for Success, there are four enablers of engagement that apply in any scenario – wherever you are, whatever you do and whoever you’re engaging with.

1) Visibly empowering leadership that provides strong strategic narrative (i.e. where the organisation has come from, where it’s going and how employees can contribute)
2) Engaging managers who focus on their people, treat them as individuals, coach and develop them
3) Facilitating employee voice throughout the organisation – both internally and externally
4) Organisational integrity, which means the values displayed on the wall are reflected in everyday behaviour.

Engage for Success event in Milton Keynes.

These enablers don’t aim to define what engagement is – a single, universal definition is frankly impossible given the near-infinite number of variables.

Instead, they provide a framework on which to build effective engagement strategies.

Employers and managers should be wary of trying to define engagement too precisely. As Cathy explained during the launch session, some of the most commonly held perceptions in this area are erroneous.

Engagement is not:

• Everybody pulling in the same direction. This could be done through fear. If that’s the case then, in the end, everyone will burn out.
• Productivity. People can be productive, but not necessarily creative or innovative.
• Doing your job. If you’re doing your job in a way that just ticks the boxes then you’re not engaged. This can harm the employer/employee relationship and also the organisation’s reputation.

To find out more about employee engagement and Engage for Success, visit engageforsuccess.org
To find out more about the Milton Keynes Engage for Success group or join the mailing list for future events, email Sue Kiddy, one of the launch team.
Engage for Success blog: Milton Keynes Event: Lifting The ‘OK’ Group #lovewhereyouwork

Your employee survey: when positive can be negative

The way you report your organisation’s employee engagement survey results is as important as the survey itself, according to research just published by Engage for Success.

The report warns of the risk of stifling the employee voice through percentage positive reporting.

The infographic [below], created by Headlines – the Internal Communications Agency to accompany the report, highlights this common pitfall and how to avoid it.

Engage for Success infographic

Click to view full-size Engage for Success infographic.

The report, Engaging the Engaged?, is based on research into employee engagement in the not-for-profit (NFP) sector.

Its title is prompted by the finding that many of the 827,000 people employed in the NFP sector in the UK are engaged more with the cause than their organisation as a place to work.

This means their employee survey results can show artificially high levels of engagement. The report offers insights and tools that can help organisations in any sector get a more accurate picture of their employee engagement levels – and learn how best to act on them.

James Court-Smith, of Stillae Ltd, one of the contributors, explained how percentage positive reporting – the common practice of grouping together the percentage of employees who have responded ‘strongly agree’ and ‘agree’ – denies employees of their voice: “Say I had scored ‘strongly disagree’ on a question last year, but then we’d made significant progress so this year I scored ‘neither agree nor disagree’. That’s a huge shift upwards but percentage positive reporting would totally ignore this.”

David MacLeod, Engage for Success co-founder and chair, said organisations ignored the employee voice at their peril: “It’s one of the cheapest and most effective ‘smoke alarms’ you can get because it means little niggles can be caught and acted upon early on.”

Download Engaging the Engaged? the full report
Download the infographic

Engage for Success set for Milton Keynes bow

Engage for Success is coming to Milton Keynes – and you can be part of it.

The employee engagement think-tank has established an MK branch with its first meeting scheduled for next month.

Engage for Success is a voluntary organisation that aims to “grow awareness about the power and potential of employee engagement.”

The inaugural meeting of the Engage for Success Milton Keynes Group will take place on Thursday, May 18.

Silke Brittain, Headlines’ Commercial Director, has been a driving force behind the creation of the new group.

She said: “It is a wonderful opportunity to help spread the positive message about employee engagement in the Milton Keynes area.

“Engaged employees can make all the difference, ensuring workplaces in the UK are thriving, growing and developing through the commitment, energy, and creativity of their employees.

“Many IC practitioners face the same challenges so the meeting will be a great opportunity to share experiences, challenges and best practice.”

Speakers will include Cathy Brown, Executive Director of Engage for Success, on the four enablers of employee engagement, and Katy Downes, Senior Engagement Manager, Network Rail, who will consider the importance of employee voice, one of the enablers.

The event, which will run between 8am and 11am, will also include an interactive session considering the hot engagement topics facing Milton Keynes employers today.

The meeting will be held at Network Rail, The Quadrant:MK, Elder Gate, Milton Keynes, MK9 1EN.

Entry is free but places are limited.

To book a space, visit our event page here….