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Internal comms must be on a human level, says London Underground IC chief

Internal communication must be pitched at a human level rather than focusing on role or location, according to London Underground’s head of IC.

Heather Wagoner, LU’s Head of Internal Communication and Engagement, is eager to stress the benefits of delivering targeted comms to employees.

But she believes the internal communication industry is yet to fully grasp the nettle on this particularly challenge.

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