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Case study: Yammer ‘improving flying experience for travellers’

KLM Royal Dutch Airlines believes its customers are getting a better service than ever – and pinpoints the recent introduction of Yammer as the catalyst.

More than 9,000 members of the firm’s Inflight Services division were given access to Microsoft’s market-leading enterprise social network (ESN) in the autumn.

According to KLM bosses, more than half have signed up – and the business is already seeing the benefits of the social collaboration tool.

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